Retail Store Manager - Customer Service

Job Description

Position Summary
Dependable Cleaners is growing and opening a new store on the South Shore, so we are seeking candidates for Store Manager and Assistant Manager that are personable, organized and enjoy working with clients. The Manager is responsible for developing and working with the customer service/counter team to achieve sales and service expectations as well as delivering high quality customer service and garment care. In application, please let us know if you are interested in assistant manager position or manager of retail store (managing 4-7 employees).
Responsibilities Include

  • Manage hiring, training, coaching and leading a team of associates that represents the high quality of Dependable Cleaners standards

  • Able to work in fast paced environment while engaging in daily customer service activities with team

  • Provide a clean, organized and inviting environment for both customers and associates

  • Promote community involvement

  • Resolve clients issues and concerns in a professional and timely manner

  • Manage human resource and administrative related tasks including hiring, onboarding, performance management, inventory, payroll and scheduling.

Requirement of Position

  • Previous supervisory experience in a retail, restaurant or customer service environment

  • Strong customer service skills

  • Excellent leadership qualities, training, team building and mentoring skills

  • Strong communication skills and a team-oriented work ethic

  • Ability to multi-task

  • Interest in and knowledge of fashion a plus

  • Ability to work a flexible schedule including Saturdays

We offer a comprehensive benefits package for eligible employees including:

  • Base pay plus incentive

  • Excellent Health and Dental Insurance

  • 401k, Short Term/Long Term Disability, Life Insurance, Employee Assistance Program

  • Paid Time Off, Paid Holidays

  • Extensive training

  • Employee discount

About Dependable Cleaners
Dependable Cleaners (www.DependableCleaners.com), a family owned and operated business since 1944, has served the Boston metro area for over 70 years. We have 16 locations in the South Shore, Boston, Brookline and Watertown and we pride ourselves in giving our customers the highest quality in clothing care. We have received numerous awards, including Best of Boston, Mayor of Boston's Greenovate Award, Best of South Shore Living and over 80 Readers Choice Awards. Dependable Cleaners exercises both green business practices and active community outreach programs.

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