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SRH, Patient Service Representative, Hanover Outpatient Center

Responsibilities

  • Support is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities.
  • Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards.
  • Scheduling status is maintained daily and potential problems are addressed with corrective actions.
  • Patient pre-registration, registration, insurance verification, and scheduling are completed per center standards.
  • Patients are greeted, assisted and appropriate staff notified of patient arrival.
  • Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines.
  • Medical record setup, maintenance, and discharge are completed per center guidelines in a timely manner.
  • Monthly patient satisfaction questionnaires are processed for current patients according to center standards.
  • Customer service delivery is carried out to achieve stated goals.
  • Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards.
  • Therapy charges are entered and reconciled as assigned.
  • Additional department, organization, or network activities are completed per established objectives.
  • PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.
Additional Responsibilities for an Advanced Patient Service Representative
  • Annual requirements of completing 6 initiatives as described in the administrative ladder application.


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